Using your customers as “guinea pigs” to train your call center agents isn’t an option anymore. These days, every customer counts, and retention has become paramount for every organization. Research ...

Autonomous vehicle companies use simulators to train their self-driving systems and teach them how to react to "agents" -- things like pedestrians, cyclists, traffic signals and other cars. To have a ...

Get the latest federal technology news delivered to your inbox. FBI and Border Patrol agents are going beyond traditional firearms training and testing their judgment and reactions to stressful ...

Brian Tuite is cofounder & CEO of Zenarate, a leader in developing top-performing customer-facing teams through AI Conversation Simulation. Customer care agent training is especially critical these ...