Whether managing a small help desk or a global contact center, understanding ACD is essential for optimizing customer and service excellence. Automatic Call Distribution (ACD) is the backbone of ...

Pixel 9 phones in the US currently require manually activating Call Notes on every call to record, transcribe, and summarize them. Google has been spotted testing automatic call recording within the ...

Call center automation uses AI to streamline customer service. Discover how it works, explore tools, and gain expert tips to enhance customer experience. Automating complex processes and repetitive ...

Karandeep Singh Oberoi is a Durham College Journalism and Mass Media graduate who joined the Android Police team in April 2024, after serving as a full-time News Writer at Canadian publication ...

Rocket CRM has announced the launch of an innovative communication tool designed to address missed customer interactions, further enhancing operational efficiency for businesses of all sizes. The ...

The Pima County Sheriff’s Department has launched a new tool they say will enhance the user experience for 911 callers. A communication platform called Versaterm SPIDR Tech provides "pertinent ...