Bethlehem, Pa.-based St. Luke’s University Health Network is deploying a new automated scheduling system next week that will call individuals eligible for the COVID-19 vaccine and let them ...

Whether managing a small help desk or a global contact center, understanding ACD is essential for optimizing customer and service excellence. Automatic Call Distribution (ACD) is the backbone of ...

“The operation of one call center (including both automated and live capabilities) for the benefit of one company in one industry does not remain static. Changes to a call center involving system ...

(Reuters) - Consumers have a right under a federal law to revoke their consent to being contacted on their cell phones by automated dialing systems, a U.S. appeals court decided on Thursday in a ...