Customer experience, or CX, has always been not only a focus of much corporate attention but also the differentiating factor of most successful organizations. What has changed in recent years is the ...

Rohan Joshi is the CEO and co-founder of Wolken Software, a leading IT service management and customer service desk software provider. While much of the focus for leveraging AI-based technologies to ...

B2B customers are increasingly demanding richer and more ‘consumerised’ customer experiences. Streamlined digital access to information, influencers and channels has fuelled this demand, blurring ...

Human expertise essential. AI cannot replace the trust, collaboration and human-led decision-making crucial in B2B customer experiences. AI enhances, doesn’t replace. AI offers powerful real-time data ...

For business-to-business (B2B) companies to remain competitive, it’s no longer enough to sell great products. They also need to deliver new levels of customer service that reflect the digital ...

There is a lot of room for improvement when it comes to customer service provided by business-to-business marketplaces, according to new research. Although 65 percent of business-to-business companies ...

Alex Bell joins Zaelab as Chief Commercial Officer ("CCO"), leading global commercial strategy, go-to-market execution, and ecosystem partnerships. Bell brings extensive experience in aligning CRM, ...

Now, more than ever before, customer service is vital to business well-being. Word of mouth, always the most powerful endorsement a brand could get,… Now, more than ever before, customer service is ...

Opinions expressed by Entrepreneur contributors are their own. During the past couple of years, we’ve all had a front-row seat at the B2B digital transformation, and it has become clear that great B2B ...

O'FALLON, ILLINOIS, UNITED STATES OF AMERICA, February 22, 2023 /EINPresswire.com/ -- Small and medium-sized (SMB) wholesalers, manufacturers and distributors with ...