Editor's note: The first article, by Peter Moses and John Moses, in this two-part series was published in June 2005's Viewpoint section. CLICK HERE to view part 1. Many companies are finding that the ...
CRM decisions now shape long-term competitiveness across industries. AI-native platforms, governed model deployment, and unified customer intelligence are no longer differentiators; they are ...
The value (both current and proposed) of customer relationship management (CRM) initiatives must be measured through an assessment model correlating qualitative domains (i.e., people, process, and ...
NetSuite sees customers 'churn baby churn' from Salesforce.com... Business apps vendor NetSuite has stoked the fires of competition and corporate one-upmanship in the booming on-demand CRM market by ...
DALLAS--(BUSINESS WIRE)--DealerSocket, Inc., a leading software provider to the automotive industry, today announced that VW Credit, Inc. selected its award-winning customer relationship management ...
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