Capitec has launched an AI feature it says is a world-first, designed to speed up customer support by notifying agents about the potential problem a user has before they pick up a call.

Capitec has launched a new AI-powered tool that helps agents understand customer issues faster when clients contact support.

Initial setup VRP payments must be authorised by the customer via the Capitec app. South African payments infrastructure company Stitch has partnered with Capitec Bank to add Capitec Pay Variable ...

The system, known as Pulse, is triggered when a client contacts the bank’s support centre via the Capitec app. It provides agents with real-time contextual information about a client’s recent account ...

Learning how to open a fixed account on the Capitec app is a great way to grow your savings while earning higher interest.

South Africa’s biggest bank by customers, Capitec, has revealed that it will launch its first Smart ID-processing branch soon. The bank is preparing to launch the first of hundreds of Capitec branches ...

The Minister of Home Affairs Dr Leon Schreiber on Tuesday announced Capitec Bank and First National Bank (FNB) as the first banks that have elected to sign up to the Department’s new digital ...

Capitec has announced Pulse, an artificial intelligence (AI) capability that changes how clients experience support through its contact centre. For the first time, clients are assisted by contact ...