StarTek's Grand Junction office is looking to add about 200 jobs in the coming months thanks to a new partnership with a pharmaceutical management services company. The local branch of the outsourcing ...

Solution will launch initially in French call centers this month SightCall, an augmented reality (AR)-enabled visual assistance platform, announced today it has partnered with Legrand Group, a global ...

A call center, or contact center, is an office that handles calls, emails, chat or other contact methods to help customers. Learn how they work. Customer service hub. The call center is often used as ...

Last time I talked about SimpleLeap Software, we looked at their callback reminder app TalkLater. With that application, you can create call reminders using pop-ups, vibrations, ringtones or ...

Great results don’t always speak for themselves. In agency life, it’s often the conversations around the work – not just the work itself – that shape how clients perceive your value. Yet most teams ...

We list the best call center software, to make it simple and easy to provide and analyze call data to improve customer relations, employee management and workflow efficiency. Call centers used to ...

SunTrust Bank’s client contact center in Nashville will close by the end of August. The facility specializes in loan and mortgage servicing work and employs 83 people, according to Mike McCoy, a ...

SAN FRANCISCO--(BUSINESS WIRE)--SightCall, an augmented reality (AR)-enabled visual assistance platform, announced today it has partnered with Legrand Group, a global specialist in electrical and ...