Next phase patient experience focuses on clear communication and care coordination to improve satisfaction and outcomes in hospitals.

Patient experience is linked to reimbursement, patient safety, and clinical outcomes. Executives at a pair of healthcare organizations that earned Pressy Ganey patient experience awards say that ...

DUBLIN — Researchers in Spain have reported a complex picture of primary care patient safety across the country, with survey results highlighting a critical need for improved communication systems ...

Multiple factors contribute to a positive patient experience, says the new CMO of AdventHealth Altamonte Springs. They include effective communication with patients, the hospital environment, food ...

Communication is the backbone of society. It allows us to connect and interact with others, share information, and build relationships. Conflicts arise, relationships break, and efficiencies fly out ...

Improving the customer experience is critical in healthcare, as it directly impacts patient outcomes, satisfaction and loyalty. Clear, compassionate communication—both in person and through digital ...

In today’s healthcare landscape, organizations that communicate effectively with their patients positively impact both satisfaction and outcomes. In fact, quality communication between patients and ...

Since the onset of the pandemic, patient experience scores from Press Ganey, a firm with more than 40 years of experience in patient experience, have taken a drastic dive – with much of the data ...

The overwhelm problem patient billing causes rising bad debt and staff burnout; smarter communication improves revenue cycle performance.

Pediatric primary care providers need more training and support in respectfully addressing weight issues with families while avoiding inadvertently stigmatizing terms, suggest findings from a ...