After years of struggling to upgrade its various software systems that execute its tax code, the Internal Revenue System is on the verge of implementing large-scale improvements in its legacy software ...

Customer experience audits are getting better, but marketers aren’t taking advantage of continuous optimization of customer experience. Customer experience is the key for companies to stay competitive ...

Understanding and enhancing customer experience (CX) is not just an opportunity for today’s customer-centric businesses — it’s a necessity. But how does a business know if it’s actually ready to take ...

Internal and external audit systems provide companies with a method for testing internal controls, a process that can help detect or prevent fraud while making sure the company stays compliant, stops ...

Data Analytics has emerged as an indispensable component within the realms of auditing and information systems, transforming traditional methodologies by integrating advanced computational techniques ...