SQM research shows that 88% of people have stopped doing business with a company due to poor call center customer service. That statistic alone should be motivating to ensure that a call center is ...

These days, many print buyers are looking for print service providers (PSPs) that offer a variety of products, from signage and packaging to direct mail. To meet the demand — and to boost their own ...

As customer expectations evolve, basic amenities and standard services are no longer sufficient to captivate modern, experience-savvy guests. This consumer mindset shift mandates an industry ...

To improve customer loyalty, organizations must address this gap by implementing effective data management, advanced AI and strategic human interaction. Customer support is a vital function for any ...

Customer trust has become a defining factor in business success, and companies relying on spreadsheets or manual processes ...

According to a report by Forrester, firms that have been working on optimizing customer experience are more likely to generate higher revenue than those who put customer experience (CX) secondary.

Investing in employee development not only improves technical skills specific to the industry but also enhances customer service, leading to stronger client relationships and increased customer ...

The majority of U.S. companies are failing to meet customer expectations, according to KPMG's latest U.S. Customer Experience Excellence report. The survey showed a 5 percent decline from 2022, the ...

MORRISTOWN, N.J.--(BUSINESS WIRE)--Majesco, a global leader of cloud insurance software solutions for insurance business transformation, today announced the availability of a new thought leadership ...