'Is That a Real Job?' is a weekly series where WIRED explores the latest in...job titles. We explain everything from "customer success manager" to "growth hacker"---and show how you can land these ...

At Salesforce, we’ve built a business around helping our customers find success. This is based on a simple principle: If we don’t have successful customers, we can’t have a successful business. We’ve ...

Plate spinning, in some of its kinder definitions, is described as a “circus manipulation art.” The idea is to keep as many plates spinning or in the air without stopping and without any breaking.

Customer success management is essentially relationship maintenance, built on the foundation that the client feels genuinely attended to at all times, especially when problems arise. But when it comes ...

However, like other fractional roles, hiring a fractional customer success leader can bring scale, and expertise to help build your future full-time team. For early companies, fractional customer ...

In the dynamic and ever-evolving world of SaaS and cybersecurity, the intersection of technology and customer satisfaction has emerged as a critical determinant of success. Few professionals exemplify ...

Editor’s note: LimeLight is a new feature from WRAL TechWire offering another means of publishing noteworthy news. Be sure to check out more LimeLight worthy news at this link. Janine Sneed, Vice ...

Gainsight, in partnership with benchmarking research firm RevOps Squared, has completed a study on the strategies and benefits of customer success programs within high-growth companies. The resulting ...

Today’s business environment is tough — as such, customer success has become a crucial aspect of generating revenue. It’s no longer enough to simply acquire new customers; retaining and expanding ...