In recent years, more and more technology teams have opted to leverage design-thinking principles when building new software and tools. With a heavy emphasis on empathy and creativity, the multistep ...

Lisa Ruiz is the head of regulatory affairs, Latin America, for biopharmaceutical company AbbVie. Her work takes her in and out of board rooms, airport lounges, and health care systems throughout the ...

If the pandemic has reinforced one of the bitter truths of life more than ever, it would be the fact that change is a constant (sometimes for the worst) and that we need to stay prepared for what it ...

In her early teaching years, Wanny Hersey learned how hands-on projects—which would eventually become known as “making”— could engage and motivate her English students like nothing she’d seen before.

Design thinking offers hope and holds promise for designing significant change[1]. In a world fraught with misunderstanding and habitual polarization, innovation leading to a more humane world is ...

When it comes to leadership, empathy isn’t the magic bullet for creating a better workplace. Yes, we can strive to relate to our colleagues, but it’s still impossible to fully grasp others’ lived ...

What is design thinking, and why is design thinking important? It's an iterative process that begins with empathy and culminates in testing and implementation, only to be followed by further cycles of ...

Why you need to put yourself in your customer’s shoes to understand the experiences they have with your organization. How well do you put yourself in your customer’s shoes? Year in and year out, ...

At a recent teaching conference in Richmond, Virginia, a session on “design thinking” in education drew a capacity crowd. Two middle-school teachers demonstrated how they had used the concept to plan ...

The Build a Better Book project emphasizes a human-centered design thinking approach, in which participants first need to better understand the specific needs of their end users. The Design Thinking ...