Pundits have long talked about the importance of customer experience for business performance. You may have received the edict from the CEO or advice from your consulting firm to differentiate ...

Artificial intelligence (AI) is set to handle nearly half of all customer service interactions in Singapore within the next two years, but businesses risk alienating customers if they fail to explain ...

Voice is growing in many ways, from marketing to customer service, and the workplace too. A new study shows SMBs are a major driving force behind that growth. In a recent study published by Uberall, ...

Airbnb has rolled out a new 'Reserve Now, Pay Later' feature for US customers, giving them more flexibility with their bookings. At the same time, the company is using AI to handle customer service.

Robotic Process Automation (RPA) is a technology with the potential to redefine the way businesses interact with their customers, shaping the future of customer interactions. At its core, RPA provides ...

Join our daily and weekly newsletters for the latest updates and exclusive content on industry-leading AI coverage. Learn More Bret Taylor, the former co-CEO of Salesforce and the current chairman of ...

Irish-founded tech group Intercom has parted ways with ChatGPT and opted to partner with OpenAI’s competitor Anthropic to spearhead its growth in the AI-powered customer service space. Intercom runs ...