Healthcare call centers perform vital functions such as connecting patients to caregivers and managing scheduling, billing, and triage requests. Despite playing such a crucial role, the call center is ...

WESTLAKE, Texas, March 27, 2025 /PRNewswire/ — Overwhelmed healthcare contact centers face an unsustainable future as call volumes surge—AI is the solution. AvodahMed, a leader in AI-powered clinical ...

Cloud-based call center software costs $20-$200+ per user monthly. Key features include call blending, CRM integration, IVR ...

Bright Pattern, leading provider of omnichannel cloud contact center software for innovative enterprises, selected by global healthcare and health insurance enterprise to improve customer experience ...

Just as the healthcare landscape is undergoing constant change, so is the omnichannel contact center industry, and at the intersection of these two market forces, providers, payers, and patients are ...

The shift from traditional, on-premise phone-system call centers to cloud-based call centers provides greater flexibility, scalability and cost efficiency. Coud-based call center solutions are quickly ...

Despite all the advances in technology that health systems have incorporated in recent years, their websites and patient portals are still difficult to navigate. Unlike other areas of healthcare, they ...

Anna Baluch is a freelance writer from Cleveland, Ohio. She enjoys writing about a variety of health and personal finance topics. When she's away from her laptop, she can be found working out, trying ...

With three years spent researching, comparing, and testing software products, Tyler Webb is an expert on all things telecommunications. With work featured on GetVoIP.com, he's written over 150 ...

SALT LAKE CITY--(BUSINESS WIRE)--NICE inContact, a NICE business (Nasdaq: NICE), today announced that a UK healthcare provider has moved nearly 2,000 contact center agents to work remotely from home ...