The future of customer experience is AI agents working together

Model Context Protocol (MCP), a new open standard that defines how AI systems connect to data and tools, helps solve the ...
Business Wire

Informatica Earns an “Outstanding Customer Service Experience” by J.D. Power Under its Certified Assisted Technical Support Program for the Third Consecutive Year

REDWOOD CITY, Calif.--(BUSINESS WIRE)--Informatica (NYSE: INFA), an AI-powered enterprise cloud data management leader, has again been recognized by J.D. Power for exceptional customer service under ...
Forbes

How IT, Business Support And Customer Support Can Learn From Each Other

For operations and technical leaders, crafting a support organization is as much an art as it is a science. Customer service, technical support, customer success, help desk—there are so many terms out ...
Microsoft

New Copilot capabilities help Microsoft’s own customer service engineers deliver faster, smarter results

When a Microsoft customer service agent like Azure support escalation engineer Michael Simons takes a case out of his queue, he never knows what kind of inquiry will appear in his chat window. Will it ...
PC Magazine

T-Mobile to Use ChatGPT Tech for AI-Powered Customer Support

T-Mobile to Use ChatGPT Tech for AI-Powered Customer Support The goal is to run a new customer service platform called 'IntentCX,' which promises to take AI customer support to the next level for ...
IEEE

IEEE Contact Center - Customer Technical Support

For assistance with an IEEE online service or product, please complete the Customer Technical Support form below. For assistance with your IEEE Account, logging into your account and other assistance, ...
The Escapist

After bubbling backlash, Ayaneo will now implement basics of customer tech support

Ayaneo intends to overhaul its customer service and is putting things on hold until it can get everything squeaky clean.