anticipated keynote address at the IT Service Management Forum's national conference in Salt Lake City, Utah on September 19. The ITIL Refresh will place great emphasis on IT-business alignment and ...

As large enterprises search for solutions to get the most out of their outsourcing vendors, many are turning to operational frameworks like ITIL (Information Technology Infrastructure Library) to ...

Essex County Council has used ITIL to steer its IT strategy, improve IT security and make IT work for the local authority. The council began its ITIL journey in early 2012, following an IT ...

Last week I referenced a 2004 Enterprise Management Associates study of 48 IT managers where 71% of the participants had begun to use the IT Infrastructure Library, or ITIL. This growth trend is not ...

CIOs have a new mandate from CEOs: Accelerate innovation and growth as a business-driven thought leader rather than a caretaker of technology. This paradigm shift requires changes in how IT teams work ...

ITIL is a best practice framework used to aid with the implementation of IT Service Management. ITIL V3 updates this framework to reflect the latest thinking in effective IT management and to provide ...