Many small business owners are worried about finding new customers, acquiring new customers, and selling to customers -- but are you spending enough time listening to customers? It costs five to 25 ...

Today’s customers aren’t easy to please. In fact, many contractors struggle to get referrals, repeat customers, or even a good review after a job well done. When the best service is often met with ...

Whatever sector your business is operating in, leaders know competition is high and survival is tough. Businesses are expected to deliver seamless experiences at scale to their customers, whose ...

Salvador Ordorica is the CEO of The Spanish Group LLC, a first-class international translation service that translates over 90 languages. Customer satisfaction is critical for business success in ...

Tom Fraine believes his company's technology can help fix the relationship between energy suppliers and their customers. Nobody would suggest that culture was the key factor in the energy crisis that ...

ANN ARBOR, Mich.--(BUSINESS WIRE)--American Customer Satisfaction Index: The American Customer Satisfaction Index was developed at the University of Michigan by a prominent group of scientists under ...

Speed, agility and velocity are important for businesses to thrive. Today, companies invest a lot to improve CX. But these investments are superficial, costing companies a lot of money and negatively ...

TROY, Mich.--(BUSINESS WIRE)--Small business owners are more optimistic about the future than they were a year ago, with slightly more than half (54%) saying their business is financially healthy, but ...

Even though air travel can be a stressful experience, customer satisfaction with airlines overall is improving, according to a new study. The American Customer Satisfaction Index travel study found ...

APLAZO’s customer support is handled via WhatsApp and the newly integrated in-app chatThe AI tools implemented support both end customers ...

When it comes to customer satisfaction, COVID-19 raised the stakes, with consumers quickly becoming accustomed to having retailers and other service providers respond to their needs as rapidly as ...

The key to optimizing restaurant sales and profits is maximizing customer throughput. This can be accomplished by back-of-house improvements such as menu simplification, kitchen efficiency design, ...