Inbound phone support is a complex and challenging career for anyone to pursue. An agent is expected to walk a thin line between satisfying demanding customers and representing the interests of the ...

SUPERAGENT AI has launched the Outbound AI Agent and the Inbound AI Agent for automating the entire top of the sales funnel to create and capture new business opportunities around the clock. "While ...

Inbound customer service representatives answer questions and provide sales assistance. These live operators are your employees and it’s up to you to house them, equip them and train them. These ...

“As companies turn to more targeted direct mail, e-mail and advertisements to drive inbound calls, these initiatives will create the need for more sophisticated inbound agents,” says Jeff Furst, ...

TeleVox expands Agent Chat functionality to reduce inbound call volumes Agent Chat utilizes a secure, web-based experience to connect patients to a staff member who can address the patient’s needs.