It’s nearly 2022, and we’re still talking about personalization. Why? Because there’s a big gap between expectations and reality that businesses need to close. To succeed with the level of ...

New York, New York - January 27, 2026 - PRESSADVANTAGE - Silverback AI Chatbot has announced continued development of ...

The Forrester Wave™: Real-Time Interaction Management Software, Q4 2025 The report explains, “Pega’s Customer Decision Hub (CDH) is a centralized RTIMS platform that reinforces Pega’s vision for ...

PLEASANTON, Calif.--(BUSINESS WIRE)--Medallia, Inc., the global leader in customer and employee experience, today announced that it has been named a Strong Performer in The Forrester Wave™: Real-Time ...

Interactions provides Virtual Assistant applications that significantly improve self-service for customer care. These applications break the mold of traditional automated self-service systems, ...