HR teams deal with a steady mix of people, processes, and pressure. Hiring, onboarding, internal requests, compliance, ...

One of the worst feelings in the world as an employee is receiving instruction from management that doesn't seem to follow any type of rhyme or reason. Even worse, perhaps, is feeling like all the ...

Process improvement can be a frightening concept. For many people, it signals the start of a downsizing cycle or at least a period of uncomfortable change. The truth is, process improvement has been a ...

Gaining a full understanding of agency business processes is essential as governments deploy more digital services to meet growing public needs. Agencies must have insights into existing processes ...