For an organization to succeed, effective internal communication is crucial, but circulating messages through internal channels alone doesn’t always do the trick. So, smart corporate communications ...

The popular saying, “the only constant is change,” may sound cliché, but it is invariably true. Change is largely unavoidable, a fact successful business leaders know all too well. Within a company, ...

The internal and external customer nomenclature has existed for decades. The external customers don’t work for your company; they’re the folks who pay for a new install or a repair. The internal ...

Whether you realize or not, your business’ customer service is directed at more than one type of customer. You have external customers: the people who pay for your goods and hire your company to ...

What would it be like to be initiated fully by your own internal authority? Most of us don’t even think about whether or not we are listening to an internal or an external authority. But we are—one or ...