For organizations looking to leverage data for business-critical decision management, knowledge management is critical. Data in a silo does not drive value, but when we dig into the context behind the ...

A good customer experience is the result of good knowledge management. Don't believe me? Here are three arguments why. To state the obvious: A good knowledge experience is one that is efficient, ...

This year may see knowledge management more directly intersect with law firms’ growing adoption of artificial intelligence, ...

Knowledge management (KM) often involves navigating vast, complex information stores. Traditional search methods, which rely on limited keywords, can make finding precise answers a time-consuming ...

AI is transforming knowledge management, enabling organizations to deliver accurate information faster, to both customers and employees. In this webinar, experts from NiCE and Dialpad will share how ...

The insurance industry runs on information. Every policy, claim, risk assessment and customer interaction depends on access to timely, accurate and well‑organized knowledge. Yet it’s an industry where ...

COLORADO SPRINGS, USA: HDI, the leading professional association and certification body for technical service and support professionals, today announced it has earned the KCS Aligned v5 designation ...

Knowledge management, or KM, is a relatively old idea. It set off a flurry of activity and investment throughout the 1990s, culminating in “visionary” companies spending a lot of money with ...