Improving customer experience is on the radar of most organizations (we hope). And that even extends into the highest branches of federal government in the U.S., where officials admit there are many ...

Jeremy Rue, lecturer at UC Berkeley, has an interesting essay that suggests we look at tablets in light of Jakob Nielsen’s “lean back” or “lean forward” concepts of user experience. In the 1990s, ...

I am a lean leader and always willing to share my learnings. I’ve written several blog posts chronicling my lean experience at different organizations. Some of them have been quite popular with ...

Not having any certifications, I learned lean through the school of hard knocks. My lean experience has been mainly through managing supplier development projects. I like lean thinking and practice as ...

A common question regarding lean transformation is: How do we make lean stick? How do we instill lean into our culture and make it part of our company DNA, engaging the whole workforce in continually ...

When you think “lean”, what typically comes to mind are tools for eliminating waste in a manufacturing process. For example, kaizen (improvement) workshops, where frontline workers solve complex ...

The software industry at the turn of the century needed a new direction. After years of preparing for Y2K, and then the dot-com crash, it was time for change. Industry leaders came together and ...