Whether you're looking for the best fine dining in North America or an unassuming hole-in-the-wall restaurant, you'll likely think about checking the reviews online before you reserve a table. This ...

Most businesses care about their online reviews — and for good reason. Positive reviews can encourage prospective customers to try your services and products. They can also answer questions or assuage ...

Consumers have used online review sites to inform their restaurant, hotel and flight purchasing decisions for years. Recent studies show consumers are also using online physicians reviews to search ...

A Tampa restaurant unsuccessfully sued a diner who left a negative review online that ripped the eatery over its “subpar” meat quality, “dry” spare ribs and lukewarm coffee. Irene Eng, a blogger and ...

Negative patient reviews can feel like setbacks, especially when they overshadow the time, consistency and care invested in building your reputation. It’s natural to feel frustrated or even defensive ...

Customer reviews and ratings play a key role in the customer journey, with as many as 98% relying on them to inform their purchasing decisions. When you know that your products and services are of ...

When launching and successfully operating a local business, your online reputation is one of the most influential assets you can build. A combination of delivering great consumer experiences and ...

“No one answered the phone. Sure, it was after business hours, but that’s still no excuse! One star!” Ever received a review like this on your Google Business Profile – a review so unreasonable that ...

When potential buyers browse your Amazon store, the reviews they encounter can make or break their purchasing decision. Negative reviews can tarnish your store's reputation and diminish your ...