The Internal Revenue Service unveiled a new artificial intelligence system it says will cut wait times to resolve simple tasks and improve customer service. The technology enables the new phone system ...

SSA’s new AI phone bot has been driving callers in circles. But before you go pulling your hair out here are some tips that may help you get to a human rep. As part of the “efficiency improvements” ...

Social Security, under the leadership of a tech enthusiast, rolled out an artificial intelligence-powered chatbot to answer calls. But as beneficiaries complain about glitches, lawmakers and former ...

The bot allows callers to resolve some issues without ever talking to a human. The Internal Revenue Service unveiled a new artificial intelligence system it says will cut wait times to resolve simple ...

is a senior editor and author of Notepad, who has been covering all things Microsoft, PC, and tech for over 20 years. Microsoft has been testing Xiaoice in China, and Nadella revealed the bot has 500 ...

After seeing how Google’s Duplex AI was able to book a table at a restaurant by fooling a human maître d’ into thinking it was human, I wondered if it might be possible for us mere hackers to pull off ...

People don’t answer the phone as much they used to, especially because they can usually see who’s calling. But if you have a history of hating telemarketers’ tenacious harassment, now you can get some ...

A newly launched bot for the Discord online chat service is being abused by "attention seekers" for swat calls and for placing harassing calls, experts from Flashpoint have recently discovered. The ...