Forbes contributors publish independent expert analyses and insights. Dr. Cheryl Robinson covers areas of leadership, pivoting and careers. The essence of successful business interactions lies in ...

It is well known that we tend to feel better when we communicate well with others. After all, who really enjoys getting into an argument? However, new research shows that how we communicate with one ...

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Communication is either effective or ineffective (not “good” or “bad”), and there should be alignment between what was said, what was heard and what was meant. Use the “Platinum Rule” (treat others ...