When you talk about customer service for any business, it acts as a backbone because consumers are attracted to any service if they are dealt with in a kind and passionate manner. If you wish to be a ...

CHICAGO -- Using trusted knowledge is the key to companies driving success with artificial intelligence, Ashu Roy, eGain chairman and CEO, told the audience during his opening keynote at the company's ...

There is a common misunderstanding that a successful startup equates to a great idea executed—or sold—well. However, countless companies based on excellent ideas have failed because they lack one key ...