Editor's note: The first article, by Peter Moses and John Moses, in this two-part series was published in June 2005's Viewpoint section. CLICK HERE to view part 1. Many companies are finding that the ...

Last week was a big week in Warranty. IDC Manufacturing Insights not only published the Warranty Management Capability Maturity Model, but we held a webcast entitled "The Way to Becoming a Warranty ...

The Capability Maturity Model was not widely adopted by U.S. companies outside of government or military projects even 6 years ago. But CMM and now Capability Maturity Model Integration, or CMMi, has ...

Innovation is the key to staying ahead of the competition and meeting the ever-changing needs of customers. To be successful, organizations must be able to effectively manage their innovation ...