In the past, it would often take an hour for a travel agent and airline representative to reserve a seat on an airplane due to paperwork and manual labor. Thankfully, those days are long gone. Airline ...

American Airlines reservations agents have voted to ratify a 5-year contract that gives pay raises to about 14,500 airline employees. The Communications Workers of America and the Teamsters said ...

Southwest Airlines will close its reservations centers to go fully remote. The shift is effective Sept. 1, Southwest said, though the airline added that most reservations agents have been working ...