Salesforce launches Agentforce Contact Center to unify voice, AI, and CRM data on a single platform, aiming to eliminate fragmented customer support systems.

Some customers have mishandled guest user configurations otherwise intended to allow third-party access to important — and sensitive — client data.

Salesforce is serious about AI – and customers are too. The tone of Dreamforce was a lot more serious this year than previous events, with a focus on Salesforce as a trusted partner to help its ...

Marc Benioff is all in on AI at Salesforce, and he said it's working with grade-A accuracy. The 60-year-old Salesforce founder and CEO told Bloomberg's Emily Chang that the company is having "hundreds ...