Social Security launched an AI chatbot that now handles 41% of caller inquiries. Critics cite reduced staffing and rushed tech rollouts as causes of poor service. Bipartisan concern grows over ...

Social Security, under the leadership of a tech enthusiast, rolled out an artificial intelligence-powered chatbot to answer calls. But as beneficiaries complain about glitches, lawmakers and former ...

I called Social Security's new phone system multiple times to figure out a way around how frustrating it can be. Blake has over a decade of experience writing for the web, with a focus on mobile ...

Generative artificial intelligence-focused security startup Calypso AI Corp. is beefing up its software-as-a-service offering with the launch of what it calls “next-gen security scanners” and enhanced ...

Experts say the vulnerability in Lenovo’s GPT-4-powered chatbot reflects a broader enterprise trend: deploying AI tools without applying the same security rigor as traditional applications. Critical ...

John McGing couldn’t reach a human. That might be business-as-usual in this economy, but it wasn’t business; he had called the Social Security Administration, where the questions often aren’t generic ...

The Social Security Administration's new AI-powered phone bot is coming, whether you're ready for it or not -- and apparently whether it's ready or not, too. The system has been struggling to handle ...