8x8 Contact Center Customers Can Now Add Voice Self-Service Capabilities Via Open Beta Program “Whether a contact center has thousands of agents or less than 100, organizations are recognizing that ...

Speed is an important element of self-service, but it’s not the only thing that matters. Balancing speed and quality is particularly important for developing trust in generative AI. Customers are open ...

Although self-service technology provides convenience and efficiency, it can also feel impersonal and frustrating if the system is not tailored towards an individual's needs. To address this issue, ...

As the co-founder of Puzzle Partner, Ivana is an advocate for innovation with marketing expertise in technology, travel and startups. Self-service has become a core part of our daily interactions, but ...

A gulf is opening between customer service leaders and laggards, and the pandemic is widening that gap. Customers and vendors alike want a speedy resolution to any support issues. Increasingly, ...

From improving customer experience to supporting regulatory compliance,  kiosks with ID scanners offer measurable advantages ...

Artificial intelligence (AI) seems to be pervading every aspect of business and social life, and believing that a subset of this, conversational AI, can be a real and cost-effective choice to improve ...