What is ITSM (IT service management)? Your email has been sent This ITSM guide covers how IT service management evolved from ITIL, along with an overview of the ITIL life cycle and the many IT service ...

In every industry, business cycles, driven by digital disruption, are accelerating. Now more than ever, IT service delivery cannot become a bottleneck. IT processes need to become faster and more ...

The discipline of service delivery has big changes in customer expectations during the pandemic. Rapid, contactless delivery is now a prerequisite, and many organizations are turning to advanced ...

Today’s dysfunctional supply chain makes it nearly impossible to scale service businesses that leverage subcontractor networks. But field service providers are now carrying a new tool that can help ...

When planned and managed well, urbanization contributes to economic growth and poverty alleviation, as well as to climate change mitigation and adaptation. The world is rapidly urbanizing and in the ...