Almost everyone has to deal with customer service at some point. In fact, 88 percent of the people surveyed recently by the Consumer Reports National Research Center had done so in the past year—to ...

Customer service excellence, for any sized business, is one of the most effective ways to build and sustain a competitive advantage. Yet when it comes to small business, there is, arguably, even more ...

Mackenzie Jacobs gets up early every morning to feed her puppy, Korlette. The pair practice commands like "sit" and "lie down," The 10-year-old loves being an official puppy raiser and working with ...