Join our daily and weekly newsletters for the latest updates and exclusive content on industry-leading AI coverage. Learn More ServiceNow cut its teeth in IT service management (ITSM) and IT ...

IT service management establishes a consistent core set of automated processes for managing the delivery of IT services. That helps organizations trim expenses while potentially improving system ...

The role of IT service management (ITSM) in ensuring the smooth functioning and continuity of business operations has become clearer than ever. There’s increasing evidence that well-managed ITSM ...

Opinions expressed by Digital Journal contributors are their own. “In IT service management, success lies in creating processes that not only streamline operations but also adapt to changing business ...

New features in Now Assist are powered by a domain‑specific ServiceNow LLM, built for the enterprise and optimized for accuracy and data privacy SANTA CLARA, Calif. — Sept. 20, 2023 — ServiceNow (NYSE ...

IT service management (ITSM) has experienced tremendous growth in the wake of the COVID-19 pandemic, which has spurred on the rapid development of a number of IT operations (ITOps) and digital ...

Kicking off Knowledge 2021, ServiceNow's annual user event, the digital workflow vendor made an announcement that it will be acquiring observability leader Lightstep, for an undisclosed sum. You can ...

ServiceNow, the leading digital workflow company making the world work better for everyone, today announced a major Now Platform expansion with the Now Assist family of solutions. “Organisations are ...