I started writing about service as an editor for Telephony Magazine back in the last century — well, 1996, if you want to be specific — but it might as well have been in the days of hula hoops and big ...

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Paris, March 3, 2025 – The first edition of the Capgemini Research Institute’s new annual study ‘The B2B pulse: Top six expectations of telecoms’ business customers’, published today, reveals a ...

First use cases put AI agents to work to autonomously solve some of the most common, labor-intensive workflows in customer service and network operations Built on NVIDIA AI, ServiceNow’s intelligent ...

The number of smartphone users across the world has skyrocketed over the last decade and promises to do so in the future too. Additionally, most business functions can now be executed on mobile ...

COSTA MESA, Calif.: 22 March 2018 — Long, imprecise service windows have been the bad joke of the telecommunications industry ever since Jim Carrey caricatured a crazy service technician in “The Cable ...

Burlington’s only 100% fiber-optic network, has maintained its high level of Customer Satisfaction, according to the results of an annual survey. Overall, 90% of customers are satisfied with ...

(MENAFN- GlobeNewsWire - Nasdaq) Partnership Will Accelerate Adoption of AI-Powered Customer and Employee Experiences Across the Telecom Sector SANTA CLARA, Calif., April 09, 2026 (GLOBE NEWSWIRE) -- ...