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FCC weighs English proficiency rule for call center workers abroad
The FCC is considering an English language requirement for offshore call center workers.
The FCC is preparing to vote on a proposal that could force new disclosure, routing and data-handling rules for offshore call ...
On July 29, 2025, Sens. Ruben Gallego (D-AZ) and Jim Justice (R-WV) introduced the Keep Call Centers in America Act of 2025. The act targets the offshoring of call center operations, imposes new ...
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