For years, payers, government bodies, and lawmakers have raised concerns over a lack of transparency from pharmacy benefit managers (PBMs). These opaque practices impact payers and members in a number ...

Companies that want higher levels of customer confidence should focus more on removing surprises. Confidence isn’t created by explanations. It’s created by consistency and clear expectations.

Research shows that increased transparency from an organization’s leadership builds trust and thus, greater employee buy-in, engagement and satisfaction. But what is transparency? And how can it help ...

In a health care environment where patients expect price transparency — indeed, it is their right under federal law — kudos to the Ohio General Assembly and Gov. Mike DeWine for providing some teeth ...

Although artificial intelligence has proved its ability to reshape industries, redefine customer experiences and reimagine business operations, it also carries inherent risks. And though robots ...

Transparency can come in many forms, but the principle needs to extend to customers, employees and business partners. Often, you’ll find transparency requires you to admit things you’d rather not, ...

For public school districts across Florida and much of the country, employee benefits–particularly health insurance–are among the largest and fastest-growing budget line items. But too often, decision ...

In 2014, in the aftermath of the global financial crisis, and as new revelations came to light about the extent of dirty money hidden behind secretive corporate vehicles, G20 countries came together ...

McKinsey’s 2019 State of Fashion report identified “radical transparency” as a top trend in its industry, as consumers increasingly demand more information about supply chains. The trend is hardly ...