When the public sector deploys a new technology, it does so to reach a specific set of goals. These goals are often to improve services, increase capacity, or streamline operations. And while these ...

SAN RAMON, Calif.--(BUSINESS WIRE)--Five9, Inc. (NASDAQ: FIVN), a leading provider of the intelligent cloud contact center, today announced a new set of features that more fully help customers realize ...

Simply sign up to the Corporate earnings and results myFT Digest -- delivered directly to your inbox. Twitter shares popped in early trading on Thursday after the social media site said its user ...

LIVONIA, Mich. — Today, the first global provider of integrated employee experience and workforce management solutions WorkForce Software, announces the launch of its new prebuilt integration to SAP ...

Workforce Scheduling equips contact center leaders with holistic tooling to reduce costs and increase ROI by automating complex staffing tasks. Key functionality includes automated forecasting, ...

NEW YORK RedPrairie Holding, a productivity solutions provider, has announced that Manhattan-based Duane Reade has rolled out its enhanced Workforce Management user interface at more than 250 stores. ...