As artificial intelligence continues to advance, technology developers are beginning to introduce AI-powered virtual agents and assistants that could change how freight brokers, dispatchers and fleet ...

At GMVA, Ashley will lead financial operations, develop robust forecasting systems, and ensure the financial infrastructure supports the company's mission: to serve as a long-term, strategic partner ...

Honestly, we've had some virtual assistants at this point, who have even helped stand up de novo practices. So really brand ...

This is the last of a three-part series examining how companies are transforming their customer experience strategies through the use of technology. The first article in the series is about the use of ...

NEW YORK--(BUSINESS WIRE)--Glia, the leader in customer interaction technology, today announced Glia Virtual Assistant (GVA) Learning 360, a first-of-its-kind AI solution that learns how a contact ...

Virtual assistant companies are pretty popular in the work at home community right now, and it's easy to see why. Demand for people with the comprehensive administrative skill-set needed for these ...

The landscape of the legal industry is changing rapidly. Like most industries in the digital age, the legal profession seeks new and innovative ways to streamline operations and provide the best ...

My focus here is specifically on how the term “agent” is used in the contact centers, where it has unequivocally meant human agents – people who dealt directly with other humans, namely customers. The ...

Clients hire virtual assistants to tasks off their plates. VA’s support and sometimes run the back end of a client’s business so that the founder can concentrate on growth and high-level strategies.