While QR code menus were introduced as a convenient, contactless solution, growing numbers of customers say they create frustration and disrupt the dining experience.

What started as a pandemic solution for contactless dining has become a permanent feature in many restaurants—but growing numbers of customers say they’re tired of scanning codes just to see a menu.

Thanks to the pandemic, QR codes have popped up on ad posters, restaurant tables, and billboards around the world, inviting people to scan them in order to view menus and marketing information without ...

Many restaurants and bars began using QR codes during the COVID pandemic as a means of providing access to menus while enabling a contactless experience. (Photo by Cameron Spencer/Getty Images) It ...